Ostendo Support
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Food Safety Conference 2024
6 months ago
Ostendo provides scanning and traceability insights to Queensland food manufacturers and distributors.
Solution Management is one of the leading providers of support and business system improvement for Ostendo Operations software from Development-X. We provide support to more than 100 organizations across Australia and New Zealand. We have offices in Auckland, Melbourne, and Brisbane, which provide support across both countries.
We are also able to support you with other aspects of business operations such as the major accounting packages and add-on apps for Ostendo.
We provide support by phone, email, and the following online meeting platforms:
Microsoft Teams, Google Meet, Zoom, and Cisco Webex.
Other meeting platforms may also be available on request.
If you have Microsoft Office 365, you already own a full copy of Microsoft Teams. Just install the app from the Windows Store, Google Play, or App Store, and follow the instructions from Microsoft. In many cases, you won't even need to install teams, and can join the meeting straight from your web browser. We will email you a meeting link.
Our support services range from simply answering queries you may have, to assisting with performing upgrades and configuring Ostendo's functionality, and providing training.
Support can be provided on a one-off basis or as part of a service-level agreement giving your organization the ability to call us worry free whenever something comes up.
Our experience
We have been helping clients with Ostendo and business system improvement since its inception. We have worked with clients in manufacturing, distribution, wholesale and importing, service and maintenance, and more. We know Ostendo inside and out, and are constantly in direct communication with the developers. Because we have experience making Ostendo work for such a diverse range of clients, if there's something you can't quite figure out, chances are we've helped someone with the same issue before.
How to request our support services on a one-off basis
If you're an existing client of ours, the process is simple: just give us a call or send us an email. Lead by explaining that you'd like us to do some support work and explain the issue, and we'll be more than glad to help you.
If you haven't worked with us before, don't worry, just get in touch with the closest branch to your business, and we'll let you know the terms of our support services. We'll take the time to understand your support requirements thoroughly and help you out.
How to request a quote for a service-level agreement
Send an email to support@solutionm.co.nz or support@solutionm.com.au explaining that you are requesting a quote for an SLA and we will reply to you with a proposal document. We may need to call you to get all of the relevant information to produce a quote so please provide a phone number in your email.
With a service-level agreement in place, we aim to respond to urgent matters within one hour, high priority issues within four hours, and most other requests within 24 hours.
Contact details
Email: support@solutionm.co.nz
| AUCKLAND | MELBOURNE | BRISBANE |
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9 Huron Street |
470 St. Kilda Road, |
Level 34/1 Eagle Street, QLD 4000
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Ph: +64 0800 765 888 +64 9 446 1204 |
Ph: +61 1800 764 058 +61 412 802 899 |
Ph: + 61 1800 764 058 +61 497 100 500 |