Ostendo Support

At Solution Management, it’s all about better options for your business.

We partner with your team to implement new business systems, build custom features or new tools, and integrate with your existing tech stack – whatever it takes to get your business delivering more, with less.

Over our 30+ years, we’ve worked with hundreds of manufacturing, distribution and service organisations, building an extensive base of technical and management knowledge. As long-term Ostendo partners, we work with a wide range of platforms and databases to build a solution to suit your needs.

Faster, cleaner workflows – expert process improvement

Replace slow, manual tasks with real-time digital processes to improve accuracy and workflow momentum.

Production predictability with refined manufacturing systems

Run forecasting, planning and scheduling with greater stability and clarity – backed by decades of hands-on experience across manufacturing, demand planning, resource scheduling and logistics.

Inventory control built for accuracy and traceability

Strengthen stock visibility and reduce waste with barcoding and tracking frameworks. Our proven expertise helps clients meet the traceability standards of food, beverage, chemical, pharmaceutical, electronics and engineering manufacturers.

Tighten financial accuracy – accounting integrations

Achieve cleaner, more reliable financial reporting with specialist manufacturing cost accounting expertise using tools such as Xero, MYOB, QuickBooks Online, Reckon and MoneyWorks.

Ostendo implementations that scale with the business

Set up a stable, future-ready Ostendo environment built by a team that has delivered hundreds of successful implementations since 2005 and supported teams of 3 up to 400.

Keep remote teams fully connected – Freeway configurations

We capture accurate field updates in real time, with Freeway configurations that support large numbers of remote users and complex operational demands.

Free staff from repetitive admin with expert automation and scripting

Accelerate fulfilment, improve data accuracy, and deploy staff to high-value work, with scripted workflows and EDI integrations tested on platforms such as Shopify, WooCommerce, Aldi, Woolworths, Coles and Fresho.

Clarity where it counts – deep reporting

Gain timely, meaningful insight through reporting designed with a detailed understanding of Ostendo's capabilities, extended with tools like Power BI when needed.

Shape Ostendo around your business

To extend Ostendo and better suit it to your operational needs, our in-house development team has delivered purpose-built applications, including Time Capture, Smart Batch Scanning, Sales Mobile and ECO modules.

Explore AI-driven enhancements for Ostendo

Voice-to-text timesheets, auto-generated invoice narratives and automated order processing at 300+ orders per day.

How to request our support services

Our support services range from simply answering queries you may have, to assisting with performing upgrades, configuring Ostendo's functionality, and providing training.

Support can be provided on a one-off basis or as part of a service-level agreement giving your organization the ability to call us worry free whenever something comes up.

Send us an email setting out your requirements or give us a call.

Contact details

Email:  support@solutionm.co.nz

             support@solutionm.com.au

 

AUCKLAND	MELBOURNE	BRISBANE
9 Huron Street, Takapuna, Auckland 0622, New Zealand.	L3, 19 Bank Place, Melbourne, VIC 3004, Australia.	76 Brunswick Street, Brisbane, QLD 4006, Australia.
Ph: +64 9 446 1204        0800 765 888	Ph: 1800 764 058	Ph: +61 497 100 500